What are the Features of the Free Plan?

•    You can access over eighty (80) chicagoinstituteofbusiness.com COURSES
•    You can access chicagoinstituteofbusiness.com VIDEOS
•    You can access chicagoinstituteofbusiness.com CASE STUDIES
•    You pay only for the certificates of the courses you are interested in. There is no commitment to make payment except you want to have proof of your achievements.

How Do I Enroll for a Free Course?


•    Sign In (or Sign Up if you are a new user)
•    You will be directed to the Subscription Plans page. Click Start Now under the Free 30-Day Plan
•    Click on any of the Free Courses you are interested in. On the Course overview page, click on Start Course. You will redirected to begin your study.

How do I Renew my Free Subscription?

You cannot renew your free plan. It is a one-time offer.
You will need to upgrade to one of our Premium Courses to continue studying on CIB after your free plan expires

What are the Benefits of a Premium Course or a Certificate Plan?

•    You get UNLIMITED 365 days access based on  your chosen chicagoinstituteofbusiness.com COURSES
•    You get UNLIMITED 365 days access based on  your chosen  chicagoinstituteofbusiness.com Courses VIDEOS
•    You get UNLIMITED 365 days access based on  your chosen  chicagoinstituteofbusiness.com Courses CASE STUDIES
•    You get to DOWNLOAD your CERTIFICATES
•    You get access to PREMIUM EMAIL SUPPORT
•    You get access to each and every course, case study, video, assessment and certificate in our library. Not a premium member? Upgrade now

How does payment work for any of the Premium Subscriptions?

You’ll need a valid credit or debit card to sign up for a Premium Plan. Our premium plans can be cancelled or upgraded online at any time. At the end of the subscription period, your premium subscription will automatically be renewed/extended. You can cancel your subscription before your plan expires so that you are not billed during the next billing cycle.

How Do I Enroll for a Premium Course?

How does the Free Trial Work?

•    You can take a one day free trial for the following premium plans (7 Day, 1 Month, 3 Months and 1 Year)
•    You will have to enter your credit card details
•    You will not be charged at the time you subscribe for the Free Trial
•    You will be charged the full amount of the Premium Plan after 24 hours unless you cancel your subscription before then.

I have more questions about the subscription plans

Our service consultants are here to assist. Send an email to  admin@chicagoinstituteofbusiness.com .
We will respond within 24-48 working hours.

My Free Plan Has Expired, What Do I Do?

You have a one-time subscription to our Free Plan. At the end of thirty (30) days, this plan will expire. You will not be able to renew it. The implication is that you will no longer be able to access any course on CIB.

To continue to access courses kindly upgrade to one of our Premium Plans.

I am Unable to Subscribe to the Free Plan?

If you have subscribed at any time to our free plan and your plan has expired, you will be unable to subscribe again as this is a one-time offer.  To continue to access courses, kindly upgrade to one of our Premium Plans.

P.S: This applies to all users.

What Happens to My Progress If I am Unable to Complete a Course Before My Plan Expires?

There is no cause for concern. The record of your study (indicated as your progress score) is retained on the system even after your plan expires. Whenever you upgrade to a premium plan or renew a premium plan, you can restart your study exactly where you stopped.

After you have upgraded to a Premium Plan or renewed a Premium Plan:

    •    Login and go to the Account page.
    •    Click My Courses and you will find the course there.
    •    Click on the course and go to the topic/module you were at when your access was discontinued.

I Started a Course Under the Free Plan and completed it After Upgrading to a Premium Plan. I Cannot Find the Link to Download the PDF Certificate

Such a course is treated as a free course. You cannot download the PDF certificate for free. You will have to pay to download the PDF certificate.

Follow the steps below to order  a PDF certificate:

•    Go to My Certificate page under the Account section
•    Click Order PDF Certificate
•    Select the course you want to purchase its certificate and make payments with your card. You will see an on-screen confirmation of payment
•    Click on Download PDF Certificate in the payment confirmation page and you will be redirected back to My Certificates page
•    Click on the certificate and it will download as a PDF file on your system

I Started a Course Under a Premium Plan Did Not complete it Before My Plan Expired. What Do I Do?

Such a course is treated as a premium course. To complete it and download its certificate you will need to be subscribed to a premium plan. You can renew your subscription or upgrade to another premium subscription. Because it is treated as a premium course you cannot pay separately for the PDF certificate.

How can I get a copy of my payment receipt?

Stripe will send you a payment receipt by email. You will also receive a payment confirmation email from us. You can view a summary of your payment records in your account.

To view your billing history, please follow these steps:

    •    Once you are logged into chicagoinstituteofbusiness.com, hold the cursor over your Account at the top right of any chicagoinstituteofbusiness.com page to see the account menu
    •    Click on My Account
    •    Select Billing at the left side bar
    •    Your account billing history will be displayed
    •    Click on the specific payment under the "Items" tab to view

What are the prices of the Premium Plans? How much does CIB cost?

Chicagoinstituteofbusiness.com memberships are available to fit every budget and every need.
 
Choose a plan at our subscriptions page.
 

How do I update my credit card and/billing informationor ?

We do not store your billing address or credit card information. These are stored by Stripe and Stripe stores your details if you tick the Remember me during the checkout process. If you intend to change your credit card details at some point in time, do not tick Remember me during the checkout process. If you selected Remember me during checkout and must update your credit card and/or billing information now, then cancel your subscription. Resubscribe afresh to the same plan or subscribe to another plan. During the checkout process update the credit card details and/or billing information

How can I unenrol from a course?

    •    Login
    •    Go to the Account section
    •    Click on My Account
    •    Click on My Courses
    •    Click on the Unenroll button besides the course

P.S: Your course progress is stored in the system and should you re-enroll for this course, you will be able to resume your study where you left off.

How do I re-enrol for a course I previously unenroled from?

Premium Plan Subscriber   
    •    Login
    •    Search for the course you want to re-enroll using the search box
    •    Click Start Course

P.S: Your premium subscription must still be valid

Free Plan Subscriber   
    •    Login
    •    Go to the Free Courses tab
    •    Click on the specific course you want to re-enroll
    •    Click Start Course

P.S: Your free subscription must still be valid

Does my Premium Plan give me access to a Certificate Program?

No. Each certificate program requires a separate subscription.

I subscribed to a premium plan but I have completed all the courses under a certificate program. Can I get a final certificate for the certificate program?

No. Certificate Programs require separate subscriptions. You can subscribe to a certificate program at anytime. Any course you had completed before you subscribed to the certificate plan will count for you. Your 100% progress in the completed course will automatically be reflected in the progress of your certificate program.

What types of credit or debit cards do you accept?

We accept major international debit or credit cards, including Visa, MasterCard, American Express, Discover, Diners Club and JCB.

Payment is made online via Stripe.

All prices are in U.S. dollars and will be billed to you at the current exchange rate. 

How will the charge appear on my card statement?

The charge on your credit/debit card statement will be from "Chicago Institute of Business."

When I make payment on CIB, are my card transctions secure?

When you sign up for the chicagoinstituteofbusiness.com, you can always be confident that your credit/debit card information is secure.  Payments on CIB is via Stripe.  We do not store your card or billing details on chicagoinstituteofbusiness.com.  All billing and card details are stored by Stripe.

When I place an order online with my credit/debit card, I am asked for my secure code. Where do I find that?

For Visa, MasterCard, and Discover: Look at the back of your credit card. You should see a series of numbers adjacent to the signature strip. Your security code is the final three digits.

For American Express: Look at the front of your card. Your security code is the four-digit number located above and to the right of the card number.

Can I get a refund for my Premium Subscription payment?

We don't refund Premium Subscription payments. You can cancel your Premium Subscription at any time. Go to the My Subscriptions section of My Account and cancel your subscription. The cancellation will not affect your current subscription. Your plan will be set to expire at the end of your current billing period.

Do I have access to study my courses if I cancel my Premium Membership?

When you cancel your Premium Membership, you’ll lose access to your course materials at the end of your current pay period. You’ll still be able to enroll in any free course under the Free Plan (if you have not already used your one-time subscription).

P.S: Your course progress is stored in the system. You will be able to resume your study where you left off after you renew your subscription or subscribe to another Premium Plan.

Can I purchase a gift card for Premium Membership?

We do not currently have gift cards for Premium Membership, but it’s something we’re working on. We will announce as soon as we are ready!

Why was I charged after my free trial?

Our free trial is a great opportunity for new users to try out our Premium Membership program. It automatically transitions into a charged enrollment at the end of the 24 hour period unless you choose to cancel, which you can do at any time.

Can I buy Premium Memberships in bulk?

We understand the need to provide special pricing for organizations and businesses. We are currently working on this feature. Please stay tuned!